SAFETY NOTICES

Dear Onewheel Owner,

We are announcing a voluntary recall of all Onewheel electric skateboards, in cooperation with the U.S. Consumer Product Safety Commission (CPSC). The skateboards can stop balancing the rider if the boards’ limits are exceeded, posing a crash hazard that can result in serious injury or death.

To address this, we have developed an innovative new safety alert feature called “haptic buzz” that will be available to Onewheel GT, Pint X, Pint, and XR riders through an important firmware update. Haptic buzz is an alert riders can hear and feel when experiencing certain situations that can result in a crash. Haptic buzz is designed to work in conjunction with the existing pushback safety feature to help riders further recognize that the board’s ability to balance may soon be exceeded so they can lean back and slow down to avoid crashing. If you’d like more information on the new Haptic Buzz safety alert feature, watch our YouTube video explainer here. For more information on how to update your board’s firmware, watch our YouTube instructional video here.

We ask that you please take the appropriate action for your model(s) as described below:

You should not use Onewheels that are not updated or that are not eligible for the firmware update. You must have the Onewheel app installed to download and install the firmware update. If you do not already have the Onewheel app, you should download it from the Apple App Store or Google Play to install the firmware update.

Rider safety is our top priority and is critical to the long-term success of the sport. This is why we also strongly encourage all riders to always wear a helmet and other protective gear while riding.

This update is the culmination of months of work with the CPSC and we are proud to make continued improvements toward creating the best possible experience for our riders.

Sincerely,

Onewheel Team

Dear Onewheel GT Owner,

We are announcing a voluntary recall of front footpads for the Onewheel GT, in cooperation with the U.S. Consumer Product Safety Commission, following reports that the GT was continuing to operate after the rider had dismounted. With approximately 20,000 affected units sold, we received 813 reports of board operation after dismount, including 11 injuries such as bruises, friction burns, and a twisted ankle.

The front footpad in the Onewheel GT can fail to disengage after the rider has dismounted while the board is in motion and the Onewheel can unexpectedly continue to operate, posing an injury hazard to bystanders.

Below are instructions to help you determine if your Onewheel is affected by this recall. Please stop using your Onewheel GT until the footpad has been replaced if eligible.

In order to ensure all of our Onewheel GT owners can ride with confidence, we have made design changes to the front footpad’s pressure sensitive sensor to address this issue. Every new GT currently being built ships with these updated footpads installed.

We sincerely apologize for any inconvenience or concern this has caused. Building hardware for a futuristic boardsport has its challenges. We want to let you know that we care deeply about delivering an amazing product to you, and that our small team is working incredibly hard to ensure that you can ride your Onewheel GT with confidence.

Sincerely,

Onewheel Team

How to tell if your Onewheel GT is affected.

1: Locate the serial number on your board.

Look for the serial number on the bottom of the right rail on your Onewheel GT. (Figures 1 & 2)

Figure 1

Figure 2

How to replace your footpad